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Our Approach

We are ReviewRespond.
We have 500+ professional writers who have 15+ years’ experience as reputation managers, marketers, and restaurant industry professionals.
Our responses are professional and human-generated. NO AI. We write personalized messages. Our responses demonstrate a deeper, more personal understanding of your guests, past and potential, and how your offering and brand, fit into the guest’s life. We help you accomplish the amazing.

WE CONTROL THE CONVERSATION

ReviewRespond Responses convert
dissatisfied guests into ambassadors,
mixed reviewers into fans,
satisfied guests into evangelists,
prospective guests into fans,
and brands into icons.
1,000,000
RESPONSES WRITTEN

HOW WE’RE DIFFERENT

Our workflow and approach
goes above and beyond.

PRE-CHATS. We schedule pre-chats with you. These are comprehensive questionnaires designed to reveal the brand personality and, the personality of the stakeholders.  We do a deep-dive into your operations so that we feel like we are an embedded part of your team.
A FULL TEAM. Everything we do at ReviewRespond is a full team effort, and responding to reviews is no exception. For example, on staff, we have researchers, storytellers, behavioral psychologists, marketing strategists, linguists, reputation managers who all contribute to the voice of the responses.
COPYWRITING. Throughout the years, we have developed strong consumer-facing stimuli, like words, phrases and statements designed to evoke positive emotional outcomes, emotionally compensate a negative reviewer and create a positive lasting impression among mixed reviewers.
IMMERSIVE ASSIGNMENTS. We’ve compiled a library with sentiment analysis of past reviews, your strengths, promotable experiences, challenges and competitive landscape. Of course, we also utilize a full suite of in-group creative exercises to fashion mixes of words and phrases that will help elicit particular emotions.

VISUAL BOARDS. Depending on the brand, visual storytelling is central to what we do at ReviewRespond. We create visual boards to engender understanding of your brand, its service/experience offering and your past and prospective guests.